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Privacy Policy

Privacy Policy

This privacy policy explains how Pine FX (sometimes referred to as “we” or “our”) collects, uses, and stores non-public personal information of related clients and parties with potential relationships with Pine FX (sometimes referred to as “you”, “your “Or” potential client “) . This policy only applies to non-public personal information of individuals (not institutions).

Non-public personal information collected

We collect non-public personal information in the following situations: 
(a) You open and maintain an account with our company,
(b) You ask us about the financial products or services we provide.

Specifically, we collect non-public personal information through the following channels

(a) Account opening documents and any other forms you submit to us (such as name, address, social security number, tax return number, assets and income); 
(b) Trades we conduct or deal with us (including account balances, cash deposits / withdrawals);
(c) Institutions outside Pine FX (such as information provided by credit rating agencies);
(d) Browse the Pine FX website (cookies can be used to track your activities while browsing the website, but will not be used to obtain your personal information unless you provide such information with your understanding);
(e) Direct consultation with Pine FX products or financial services (such as trading with MT4).

Share non-public personal information

We will not sell or rent client information. Except as permitted by law, we will not disclose non-public personal information of current or former clients to any non-affiliated third parties or affiliates. We can share information in the following situations: 
(a) Provide information to service providers on account management and services, including lawyers, accountants, auditors, and other professionals;
(b) Provide information to associated companies to provide you with continuous personal advice and assistance on the products and services you purchase through us and introduce you to other products and services that may be useful to you;
(c) Provide information to non-associated companies to perform services on behalf of Pine FX, but only to promote financial products or services provided by Pine FX; provide information at the request of summons, court orders, judicial procedures, or provide information to regulation authorities;
(d) Provide information to prevent fraud, unauthorized transactions (such as money laundering), claims, or other liabilities. If you are not a potential client of Pine FX, we may share some or all of your personal information with non-affiliated organizations as permitted by law. However, it should be noted that we only share such information with service providers that sell our products or services. Moreover, the information we provide does not include credit information (such as credit history and net value) or income information;
(e) The law allows you to “refuse” that we share non-public personal information about you with associated and non-associated companies in certain circumstances, that is, you can instruct Pine FX not to disclose such information. We do not share your information with any affiliates or third parties that cause the right of rejection. Therefore, you do not have to choose to decline. If we want to disclose your information in a manner inconsistent with this policy in the future, we will notify you in advance and allow you to refuse to disclose such information.

Safety technology

We take security measures for personal information stored on the Pine FX website, use various tools such as firewalls and data encryption, and require you to enter a unique user name and password before you can view account information online, thereby protecting your account information. In terms of internal security procedures, we only allow managers or employees who must know this information to perform services for our clients to view non-public personal information. At Pine FX, we value the protection of non-public personal information of clients and potential clients and will continue to do our best to convince you that our information protection measures will meet your needs.

Changes to the privacy policy

We may modify our privacy policy in the future, and update it on the Pine FX website in due course. As long as you are a client or potential client of Pine FX, we will send you the latest privacy policy at least once a year.

Update your non-public personal information

We strive to maintain the completeness and accuracy of your and your account information. If you think our records are wrong or incomplete, please let us know, and we will investigate and correct any inaccuracies as soon as possible. You can also contact us via the following phone number or email address to update the information. If writing by letter, please indicate your name, mailing address, and telephone number, and if possible, please also indicate your account number.

Problems

If you have any questions about our privacy policy, all email inquiries should be sent to the Customer Service Department: [email protected]

Contact Us

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Australian Financial Services Authorised Representative – PINE FX MARKETS PTY LTD 001300149

Disclaimer

Gentle Reminder: All transactions executed or done on behalf of the Client by Pine FX pursuant to the Client’s instruction shall be binding on both parties.To prevent unauthorized access to the website, the Client shall not disclose the user ID and password to any third party. Sharing your password with another person is the same as giving that individual authority to use your name in a transaction. The Client shall be fully responsible for any accidental or unauthorized disclosure of the same. Pine FX shall not be liable for any losses, damage or injury that the Client may suffer where it is determined that the Client has failed to take the precautionary steps resulting in him/her incurring such losses, damage or injury. 

High-Risk Investment Warning :Contracts for Difference (CFDs) are highly speculative, carries a high level of risk, and may not be suitable for all investors. The Client may sustain a loss of some or all of the invested capital, therefore, no-one should have invested or speculate if he is neither prepared nor afforded to lose entirely.The Client should be aware of all the risks associated with trading on margin. Hence, the Client should carefully consider whether the investment product(s) or services mentioned herein suit him/her based on his/her own investment experience, objectives, financial resources, and relevant circumstance. Before deciding to trade, the Client should have had read and comprehended Pine FX Risk Disclosure Statement. By using Pine FX to trade, the Client unconditionally accepts the terms and agrees to be bound by and act in accordance with them. The Client acknowledges that Pine FX does not solicit any trade or provide any financial advice or recommendations for investors. Accordingly, any information published on Pine FX does not constitute investment advice or counsel or solicitation for investment and therefore Pine FX does not accept liability for any loss in your trading activity.

Disclaimer: There are risks associated with using electronic services, including but not limited to hardware, software, and internet connection failures. The Client acknowledges that there are security, confidentiality, and other risks in the use of the electronic services and the Internet which may be beyond the reasonable control of Pine FX. By electing to use or to communicate through the electronic services and the internet, the Client accepts that all communications between the Client and Pine FX are made at the Client’s sole risk. Placing a stop-loss order will not necessarily limit your losses to the intended amounts, as market conditions may make it impossible to execute such an order at the stipulated price and your order may be executed at a worse price (slippage).

Restricted Regions: Pine FX does not offer its services to residents of certain jurisdictions such as USA, Cuba, Sudan, Syria and North Korea.

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